News Releases


June 30,2022 (SAN ANTONIO) – In observance of the Fourth of July, CPS Energy’s offices, customer service centers and call center will be closed on Monday, July 4, 2022. Offices will reopen Tuesday, July 5, with customer payment centers resuming regular operating hours of 7:45 a.m. – 5:00 p.m. 

During the holiday, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Online services may be conveniently accessed through Manage My Account at anytime, including holidays. By using Manage My Account, customers can take care of the following services:

  • start/stop/transfer service;
  • make payment arrangements;
  • set up a payment plan;
  • update contact info, mailing address and other options; and,
  • utilize My Energy Portal to monitor energy use in near real-time to help manage bills.

To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 884,811 electric and 366,709 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.

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