CPS ENERGY OFFICES CLOSED THURSDAY, NOVEMBER 24 AND FRIDAY, NOVEMBER 25 FOR THANKSGIVING HOLIDAY
November 21, 2022 (SAN ANTONIO) – CPS Energy offices and customer service centers will be closed on Thursday, November 24, and Friday, November 25, 2022 in observance of the Thanksgiving holiday. CPS Energy customer service centers will resume normal operations at 7:45 a.m. on Monday, November 28, 2022.
During the holiday, customers can report natural gas or electric emergencies by calling (210)353-HELP (4357) or 1-800-870-1006 anytime. Online services, including the opt-out form for the credit from the City of San Antonio that will appear on December bills, may be conveniently accessed at cpsenergy.com. Customers can conveniently take care of the following services at any hour or day by logging into Manage My Account:
- start/stop/transfer service,
- make payment arrangements,
- set up a payment plan,
- sign up for emergency alerts, and
- update contact information, mailing address, and other options.
Customers in need of bill payment assistance can call (210) 353-2222. To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
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About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 907,526 electric and 373,998 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $9 billion in revenue for the City of San Antonio for 80 years. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.
I have not received a monthly bill from your office in approximately two years, and just recently approximately in the past six month, I’ve received two very high bills! I do not understand why this happen, but i have been paying $129.00 every month since I received the first bill of that amount. Please explain so I can understand why I am receving these intimently bills and and not and not monthly bills with explanation of the billing! I want clear to clear this routine and pay “accuratly” what is due! I am a retired Vietnam disable, 100%, veteran plus I am 84 years old! I’ve paid my dues for living. So please help me to resolve this undoubtly mistake so I can pay what i actualy owe you
Hi Charlie,
Thank you for reaching out to us. First of all, we want to thank you for your service to our country and also let you know that what you are describing should not be occurring. We have contacted our team and will put them in contact with you so this can be worked out.
Thank you!