News Releases


New hours now in effect and will remain until further notice

January 14, 2022 (SAN ANTONIO) –CPS Energy offices will be closed Monday, January 17, 2022, in observance of Martin Luther King Jr. Day and will reopen on Tuesday, January 18. During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime.

CPS Energy walk-in centers are modifying operating hours to Monday through Friday from 10:30 a.m. to 5:00 p.m. These operating hours are temporary and will stay in effect until further notice. 

Customers are reminded of other ways to pay or conduct CPS Energy business without visiting a walk-in center. Manage My Account offers online self-service options, including bill payment, and can be found at Customers also can opt to make a one-time online payment without logging in to Manage My Account.

Customers can pay bills by phone by calling (877) 257-1172 or can mail their bill and payment addressed to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.

As a reminder, American Rescue Plan Act (ARPA) funds are available to assist San Antonio residents financially impacted by the COVID-19 crisis with utility payments. There are a couple of ways to apply for assistance without visiting a walk-in center:

For other customer assistance, visit for a variety of online assistance applications and self-service. To speak with an Energy Advisor, residential customers can call (210) 353-2222 or (210) 353-3333 for business customers.


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 884,811 electric and 366,709 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation

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