CPS ENERGY CUSTOMER SERVICES CLOSED FRIDAY, APRIL 21 – APRIL 23, 2023 FOR REQUIRED SYSTEM MAINTENANCE
April 19, 2023 (SAN ANTONIO) – CPS Energy’s customer service call center and walk-in centers will be closed from Friday, April 21 to Sunday, April 23 due to required system maintenance. The call center will only be able to process emergency gas and electric outages during this time. Customers can report natural gas or electric emergencies by calling (210) 353-HELP (4357) or 210-353-2222 anytime.
The call center will resume normal operations at 7:00 a.m. and the walk-in centers will open at 7:45 a.m. on Monday, April 24.
CPS Energy will be conducting planned system maintenance beginning the evening of Thursday, April 20. Tools such as Manage My Account, customer alert notifications, all web portals (aside from the CPS Energy Outage Map), and the automated phone system will be unavailable. EZ Pay credit card and Western Union payment processing, including payments at HEB locations, will also be unavailable during the maintenance.
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About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 907,526 electric and 373,998 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $9 billion in revenue for the City of San Antonio for 80 years. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.
My bill is due tomorrow and I’m trying to pay it now, how am I supposed to pay it if y’all are down? Will I get a late fee still? Please get back to me at the earliest convenience!
Thank you for your comment, Abraham. CPS Energy has paused late fee penalties until Wednesday, April 26, 2023, due to the current system maintenance outage. This will give customers that are trying to pay their bills during the scheduled maintenance period the opportunity to pay their CPS Energy bill without penalty.