New approach will inform community on energy- and money-saving conservation tips
June 6, 2022 (SAN ANTONIO) — CPS Energy is launching a new color-coded conservation level notification program to help customers manage their energy bills, conserve energy, and support state grid reliability. This conservation level awareness program and marketing campaign is aligned with the City of San Antonio’s existing Beat the Heat initiative and comes on the heels of the hottest local May weather on record.
“We believe this program couldn’t be more timely given the triple-degree temps we experienced last month and that have returned this week. This new notification program will educate our customers on simple tips to conserve energy throughout what’s expected to be a long, hot summer,” said CPS Energy Interim President & CEO Rudy D. Garza.
The notification program consists of four, color-coded energy conservation levels which guide customers to use simple conservation tips linked to the anticipated demand for energy. Each day, CPS Energy will communicate the conservation level through the company’s website, electronic billboard messages, social media, and various other public outreach efforts.
Most days will be Green Days, which call for everyday conservation actions. If additional conservation is needed during hours of peak energy demand, CPS Energy will elevate the status to a Yellow Day – recommending increased conservation measures to customers. Orange Alerts and Red Alerts will only be issued if the Electric Reliability Council of Texas (ERCOT), the statewide grid manager, declares grid reliability is at risk.
CPS Energy will continue to share assistance resources for customers who need help paying their energy bill. The utility’s innovative and award-winning Customer Outreach Resource Effort (CORE) has connected customers with more than $55 million in bill assistance since it launched in June 2020. Additionally, door-to-door outreach, community events, and over-the-phone assistance is resulting in eligible customers receiving bill payment assistance through American Rescue Plan Act (ARPA) funds made available by the City of San Antonio.
“Our team has been relentless in our efforts to help customers impacted by the pandemic and we’re continuing our outreach to assist with bills as summer temperatures have arrived early. I can’t say it enough – there is help available and you never need to be disconnected. Please call us or come to one of our events if you have an outstanding balance and follow our conservation tips to manage your bill in the extreme heat we’re experiencing,” said Garza.
Visit cpsenergy.com to see today’s energy conservation level, learn more about the conservation levels and alerts, and find Beat the Heat tips to save energy and money. Customers can call CPS Energy at (210) 353-2222 for bill assistance or payment arrangements or visit an upcoming event listed here.
About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively priced service to 884,811 electric and 366,709 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – _while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.