November 21, 2023 (SAN ANTONIO) – CPS Energy offices, call center and customer service centers will be closed on Thursday, November 23, 2023, and Friday, November 24, 2023, for the Thanksgiving Holiday. CPS Energy’s customer service centers will resume normal operations at 7:45 a.m. on Monday, November 27, 2023.
During the closure, customers can report natural gas or electric emergencies by calling (210) 353-HELP (4357) or 1-800-870-1006 anytime. Online services may be accessed at cpsenergy.com.
Customers can conveniently take care of the following services any hour or day by logging into Manage My Account:
- start/stop/transfer service,
- make payment arrangements,
- set up a payment plan,
- reconnect services following full payment of past-due bill
- sign up for emergency alerts, and
- update contact information, mailing address, and other options.
Customers in need of bill payment assistance can call (210) 353-2222. To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
Customers can also take advantage of CPS Energy’s Wi-Fi Thermostat Rewards Program this holiday season. For more information about the Wi-Fi Thermostat Rewards Program click here.
About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 930,114 electric and 381,379 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $9 billion in revenue for the City of San Antonio for 80 years. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.