News Releases

City of San Antonio, Bexar County, CPS Energy, SAWS and VIA Share Coordinated Winter Weather Updates   

Release posted from City of San Antonio


SAN ANTONIO (February 1, 2023) – The City of San Antonio area remains under a Winter Storm Warning. The National Weather Service has forecasted freezing rain will remain in areas just east and along the I-35 corridor throughout Wednesday night and into Thursday morning. 

Temporary Shelters 

Department of Human Services and non-profit partners began outreach on Monday to connect unsheltered individuals with resources and temporary shelters during the cold temperatures. That outreach continues through this evening.   

Warming Centers are different from Temporary Shelters; they serve two different functions. Temporary Shelters, which provide unsheltered individuals with warm weather clothing, blankets, transportation, a warm place to stay, meals and other resources, are open, have capacity, and are welcome to all. 

The Homeless Connections Hotline (210-207-1799) remains open until 9 p.m. tonight. Haven for Hope offers safe, indoor sleeping accessible at all hours. Other providers including Christian Assistance Ministry, SAMMinistries, Communities Under the Bridge (CUB) and Corazon Ministries are in regular communication with the Department of Human Services to ensure street outreach coverage across the city and to share resource information. To date, Department of Human Services has assisted: 

231 unsheltered people with warm weather supplies 

14 unsheltered people with transportation to temporary shelters 

One person was transported to the hospital from Communities Under the Bridge 

Date Persons in Temporary Overnight Shelter Persons in Temporary Day Shelter 
Monday January 30 288 133 
Tuesday January 31 364 136 

CPS Energy  

CPS Energy crews and contract crews continue to actively work to restore outages caused by the widespread ice storm. The primary cause of outages has been ice related that has impacted wires and is accumulating on trees causing them to weigh down on wires and poles.  At peak, 45,000 customers experienced an outage. As of 8:30 p.m. there are 102 outages impacting less than 2,000 customers. There has been a total of 66 wires down and there are currently 40 downed wires that crews are responding to.  

Customers are asked to initiate their backup plans if they are experiencing an extended outage. The weight of ice on tree branches and power lines can lead to pole fires and downed lines and CPS Energy reminds customers to not approach a downed line and to treat them as live. Do NOT attempt to move or drive over the power lines and report them at 210-353-4357 (HELP). 

Customer service centers will reopen at regular hours tomorrow, February 2, 2023 at 7:45 a.m.  Customers can also access their account information and update their contact preferences 24/7 through Manage My Account.    

To stay up to date with the latest outage information, visit CPS Energy’s outage map at and follow the utility’s social media channels. For winter preparedness tips, including power outage tips and generator safety info and a video, visit (English) and (Spanish). 

Animal Updates (to date) 

Animal Care Services Officers have received 438 neglect calls  

In the same time period last week, ACS only received 118 of neglect calls 

Animal Care Services has received 1,144 total calls for service 

Animal Care Services has brought in more than 200 pets 

Animal Care Service Officers will be on patrol. Potential violators can face impoundment of their pet, fines up to $2,000 and 180 days in jail for repeat offenders. To report suspected violations, call 311 (210-207-6000).  

San Antonio Water System 

Information on how to protect your home and property when temperatures dip below freezing is available in English at or Spanish at

SAWS is not experiencing any weather-related challenges or outages as a result of current weather conditions. As always, water and sewer emergencies can be reported 24/7 by calling 210-704-7297. Other SAWS services are continuing as usual.  

Solid Waste Management 

The Solid Waste Department (SWMD) has maintained all operations through the inclement weather. 

Curbside collections of the brown garbage, blue recycling and green organics carts are on track to provide normal collections on customers’ regular collection day this entire week. 

The three-cart collection per week for the 368,000 SWMD customers is approximately 1.1 million carts emptied. 

Brush, bulky items and household hazardous waste drop-off location operations were also operational with no interruptions to service. 

Customers are reminded to have their carts placed out by 7 a.m. Wheels must face the curb and carts should not be overstuffed – the lids must close completely. Due to the weather conditions, some collection trucks may be behind their regular schedule. Customers should wait until after 5 p.m. to report to 311 (210-207-6000) if they believe their cart was missed.  


San Antonio Public Works continues to monitor City streets and bridges for icy conditions and is treating locations as needed.  

Three low water crossing locations are barricaded and closed. Please avoid: 

Old O’Connor @ Command Post 

Maltsberger Lane from US HWY to 281 Country Parkway 

Southwell Road from Verbena Road to Encino Park 

Currently there are: 

Four traffic signal issues due to icing and power outages 

22 downed trees, 21 have been removed, 1 pending 

 For more information, visit  

VIA Metropolitan Transit Offices and Transit Centers   

VIA Metropolitan Transit Offices and Transit Centers will remain open for regular business hours and bus, VIAtrans, and VIA Link services will continue to operate if it is safe to do so. There are no planned service disruptions at this time. However, road conditions could be affected as this weather event develops, resulting in possible service and scheduling delays or detours. Route detours and schedule adjustments due to severe weather will be announced on, VIA’s social media channels, and through local media. For more information, residents can also call the VIA goLine at 210-362-2020. 

Bexar County  

Bexar County will resume normal hours of operations tomorrow, February 2, 2023. We encourage all employees and visitors to please plan accordingly for their commute in the morning and allow for extra time on the roadways. 

Public Works 

Bexar County Public Works has implemented a 24-hour rotation of crews and staff until further notice. Using chainsaws, pole saws, loaders/backhoes, and chipper trucks crews assisted with tree and debris removal at four different locations this morning. 

As of this afternoon, six tons of chat rock have been distributed and more than 1,100 gallons of natural de-icing agent have been dispersed across unincorporated Bexar County. 

Crews coordinated with the Bexar County Sheriff’s Office and pre-positioned barricades at 11 locations in unincorporated Bexar County.

Bexar County Parks 

County Parks will reopen up tomorrow, Thursday, February 2, 2023, at 9 a.m. Raymond Russell and Bullis County Parks will open at 10 a.m. on Thursday. 

Bexar County Courts & Jury Service  

Residents affected by the closure of all Bexar County courts are asked to call their respective courtroom to discuss rescheduling as necessary.  

Please contact the Jury Services department to discuss your schedule. Their contact information may be found at 

Tax Assessor Collector’s Office  

The Bexar County Tax Assessor-Collector announced that the property tax payment deadline has been extended until Thursday, February 2, 2023. Residents can still make payments online at , by phone at 1-888-852-3572, or drop off their payment in the drop boxes at any of the Tax Collector-Assessors’ four office locations. Offices will have extended hours tomorrow, Thursday, February 2, 2023 until 6:30 p.m. 


The San Antonio International Airport (SAT) has had 32 cancellations from departures out of SAT and 50 delayed flights, with an average delay time of 16 minutes. SAT had 32 cancellations on expected arrivals and 11 delayed flights with an average delay time of five minutes. SAT is prepared if to receive diversions from other airports if necessary. SAT offers the following tips:  

Check flight status with airlines before heading to the airport to make sure your flight has not been delayed or cancelled.  

Monitor social platforms for updates and visit  

Arrive at least two hours before flight boarding time.  

Print/download boarding passes early 

SAT’s social platforms for updates: 

City Of San Antonio Public Works – Road Treatment B-ROLL   
PublicWorks_Winter Prep Bridges   

City Of San Antonio Human Services – Outreach B-ROLL  
Human Serivces_ Outreach Services   


For the latest forecast from visit National Weather Service    

Sign up for emergency notifications on the San Antonio Emergency website  

Download a Winter Preparedness Guide and plan today at  

For information on roadway conditions, visit Drive Texas™ or call 800-452-9292   

For travel planning and other tips, visit TxDOT Safety Guide for Winter Travel 

SAWS media materials available for download   

Fire safety information is available at  



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