Update your emergency contact info to help us help you
Update emergency contact information in your CPS Energy account to send messages to a designated phone number in the event of an emergency.
customer service
CORE: One year, over 80,000 customer calls and $29 million later
As you start reading this blog, we have a favor to ask. As a matter of fact, we’re going to
Customer Outreach Resource Effort (C.O.R.E.) Program’s Work Highlighted
CPS Energy’s dedicated Customer Engagement team of Energy Advisors have been proactively reaching out to customers to remind them about
Manage My Account: Contact-free service keeps customers and employees safe
Manage My Account provides you a secure way to pay your bill from the comfort of your own home.
People First Resilience: Energy Advisors go extra mile to help customers from home
Just like he has every work day for the past 18 years, Hector Ortiz sits down at his desk, boots
CPS Energy designated a 2019 Customer Champion for 3rd consecutive year and 5th time since 2014
CPS Energy scored 733 – a rating above the overall industry score. December 23, 2019 – San Antonio, Texas –
IT’S THE PERFECT TIME FOR IMPROVED COMFORT & ENERGY SAVINGS
Summer is here which means we are looking for ways to keep our homes and ourselves cool. But just because
Customer Response Unit (CRU) Brings Thanksgiving to Needy Families
It’s the season of giving, and CPS Energy has been out and about in the community, making sure families in
Customer Service Mindset Takes Root in Tacoma
If you’re a CPS Energy customer, you’re probably familiar with a lot of our community programs, such as Casa Verde.
For These Employees, Customer Service is All in a Day’s Work
When you walk upstairs into the call center of CPS Energy’s Northside Customer Service Center, a low roar of noise