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customer service

Photo of Update your emergency contact info to help us help you
Blog 

Update your emergency contact info to help us help you

August 26, 2021November 1, 2021 Trace Levos 19905 Views CPS Energy, customer outreach, customer service, Emergency contact, People First min read

Update emergency contact information in your CPS Energy account to send messages to a designated phone number in the event of an emergency.

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CPS Energy CORE team result graphics
Blog 

CORE: One year, over 80,000 customer calls and $29 million later

July 7, 2021July 8, 2021 Trace Levos 16524 Views CORE, CPS Energy, customer outreach, customer service, People First min read

As you start reading this blog, we have a favor to ask. As a matter of fact, we’re going to

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Photo of a CPS Energy Energy advisor in interview
Blog 

Customer Outreach Resource Effort (C.O.R.E.) Program’s Work Highlighted

September 28, 2020November 10, 2021 Melissa Sorola 8559 Views call center, CPS Energy, customer service, People First min read

CPS Energy’s dedicated Customer Engagement team of Energy Advisors have been proactively reaching out to customers to remind them about

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Manage my account top 5 features
Blog 

Manage My Account: Contact-free service keeps customers and employees safe

June 30, 2020June 30, 2020 Trace Levos 7630 Views 0 Comments CPS Energy, customer service, Manage My Account, People First, Work from home min read

Manage My Account provides you a secure way to pay your bill from the comfort of your own home.

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Blog 

People First Resilience: Energy Advisors go extra mile to help customers from home

June 2, 2020June 3, 2020 Trace Levos 9441 Views 0 Comments CPS Energy, customer service, energy advisor, People First, Work from home min read

Just like he has every work day for the past 18 years, Hector Ortiz sits down at his desk, boots

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News Releases 

CPS Energy designated a 2019 Customer Champion for 3rd consecutive year and 5th time since 2014

December 23, 2019December 23, 2019 Seamus Nelson 5600 Views 0 Comments Champion, customer, customer service, Escalent, trust min read

CPS Energy scored 733 – a rating above the overall industry score. December 23, 2019 – San Antonio, Texas –

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News Releases 

IT’S THE PERFECT TIME FOR IMPROVED COMFORT & ENERGY SAVINGS

July 10, 2019July 10, 2019 Nora Castro 4320 Views 0 Comments CPS Energy, customer service, People First! Community Fairs, safety min read

Summer is here which means we are looking for ways to keep our homes and ourselves cool. But just because

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Blog 

Customer Response Unit (CRU) Brings Thanksgiving to Needy Families

November 27, 2018 Trace Levos 7152 Views 0 Comments community service, customer response unit, customer service, Holidays, Thanksgiving min read

It’s the season of giving, and CPS Energy has been out and about in the community, making sure families in

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(Image) Customer Service Mindset Takes Root in Tacoma
Blog 

Customer Service Mindset Takes Root in Tacoma

October 2, 2018October 2, 2018 Trace Levos 7887 Views 0 Comments CPS Energy, CS Week, customer service, public power, San Antonio, Tacoma min read

If you’re a CPS Energy customer, you’re probably familiar with a lot of our community programs, such as Casa Verde.

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(Image) Energy Advisor blog 8414
Blog 

For These Employees, Customer Service is All in a Day’s Work

September 12, 2018June 4, 2021 Trace Levos 5698 Views 0 Comments CPS Energy, customer service, energy advisor, northside customer service center min read

When you walk upstairs into the call center of CPS Energy’s Northside Customer Service Center, a low roar of noise

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