Update your emergency contact info to help us help you
Update emergency contact information in your CPS Energy account to send messages to a designated phone number in the event of an emergency.
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customer service
CORE: One year, over 80,000 customer calls and $29 million later
As you start reading this blog, we have a favor to ask. As a matter of fact, we’re going to
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Customer Outreach Resource Effort (C.O.R.E.) Program’s Work Highlighted
CPS Energy’s dedicated Customer Engagement team of Energy Advisors have been proactively reaching out to customers to remind them about
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Manage My Account: Contact-free service keeps customers and employees safe
Manage My Account provides you a secure way to pay your bill from the comfort of your own home.
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People First Resilience: Energy Advisors go extra mile to help customers from home
Just like he has every work day for the past 18 years, Hector Ortiz sits down at his desk, boots
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CPS Energy designated a 2019 Customer Champion for 3rd consecutive year and 5th time since 2014
CPS Energy scored 733 – a rating above the overall industry score. December 23, 2019 – San Antonio, Texas –
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IT’S THE PERFECT TIME FOR IMPROVED COMFORT & ENERGY SAVINGS
Summer is here which means we are looking for ways to keep our homes and ourselves cool. But just because
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Customer Response Unit (CRU) Brings Thanksgiving to Needy Families
It’s the season of giving, and CPS Energy has been out and about in the community, making sure families in
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Customer Service Mindset Takes Root in Tacoma
If you’re a CPS Energy customer, you’re probably familiar with a lot of our community programs, such as Casa Verde.
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For These Employees, Customer Service is All in a Day’s Work
When you walk upstairs into the call center of CPS Energy’s Northside Customer Service Center, a low roar of noise
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