Update your emergency contact info to help us help you

You might remember that in a few of our previous blogs, we’ve asked you, our customers, to do three things. First, reach out to us if you’re behind on your bill so we can work with you to help you get to a better place. Second, conserve energy so we can be good stewards of our community’s resources. It’s time for our third and final ask, and luckily, this is our easiest one yet!

We’re requesting that you update your emergency contact information in your account. There are a few ways you can do this, which we’ll go into in a minute, but it’s important to first know why we’re asking you to do it.

Winter Storm Uri had a devastating impact on our community and the entire state of Texas, but it did show us multiple ways that we can improve our service to you. One of those ways is to broaden our methods of communication during an emergency.

When you update your emergency contact information in your account, it allows us to send messages to a designated phone number in the event we need to notify you of emergency events, such as weather advisories, Electric Reliability Council of Texas (ERCOT) mandates, gas leaks and more. As your hometown utility, we’re taking steps to improve, and being prepared to communicate with you in an emergency is one of them.

The good news is, updating your emergency contact information is extremely easy to do. Here are the two ways you can get it done and know that we can reach you, if needed:

If your emergency contact information isn’t currently up-to-date, you will see a large orange bar at the top of your home page when you log in. It will look like this:

Click the hyperlinked text in the orange bar and follow the prompts on the subsequent screens to update your information. You’ll be done in less than a minute!

  • Call our friendly Energy Advisors.

If you’d rather not change your information online, no problem! Call our friendly Energy Advisors at 210-353-2222 and let them know you’d like to update your emergency contact information. They’ll happily assist you and get you shipshape in no time. Remember, CPS Energy will never call you directly and ask for personal or confidential information, demand payment, accept payment directly during a call, or tell you to purchase a gift card to pay your bill. We are, however, reaching out to customers offering resources and assistance to those in need.

You can list your own contact information as the emergency contact, or you can list another family member, roommate or another reliable contact. It’s important to note that listing someone as an emergency contact does not automatically authorize that person to act on behalf of your account. The emergency contact will be used for notification purposes only. If you’d like for the emergency contact to also be an additional authorized person to act on behalf of the account, call our Energy Advisors to assist you with that request or make the change online in Manage My Account.

So, there you have it! Pretty easy, right? Here at CPS Energy, we are proud to serve you, our neighbors and customers, each and every day and look forward to continuing to find new and better ways to power Greater San Antonio.

Trace Levos

Trace is a part of the Corporate Communications team at CPS Energy.