To our community, with love

Dear beloved San Antonio,

Happy Valentine’s Day. On this special day, we want to remind you how much we love you. There’s a lot of things we love about you- but one of our favorites is hearing your voice.  We’ve heard it through a number of customer engaging platforms, and we continue to listen to it as a guiding principle for how we adjust to our customer’s needs. It’s one of the ways we live by our People First philosophy of always doing the right things for our customers, employees and community.

 A good example of our listening is our People First fairs. If you haven’t been-you should attend- we would love to see you. These fairs are centered around educating the community about the products and services CPS Energy has available for them. They offer an in-person experience where customers can talk to energy advisors about any questions they may have surrounding their service or bills and gain useful information on programs we offer to better serve you. You can also fill out our surveys at the People First fairs if you haven’t had a chance to do them online.

That’s not the only way we listen. When our customers involved in real estate development and renovation let us know that our systems could use a little TLC, we heard you. So much so that we have been in constant process of improving our construction and renovation portal to make sure it is aligned with the feedback we received from our customers.

At CPS Energy, we understand that you are the lifeblood of our organization. We aim to be more than just your electric and natural gas utility provider. We have a Customer Response Unit (CRU) dedicated to taking a proactive approach in building community awareness of and enrollment in assistance programs. They work daily to educate customers about topics such as energy efficiency and make rounds to civic organizations such as HOAs to ensure the community is in tune with programs offered to them. Our CRU team is always putting you first- Valentine’s Day or not.

This Valentine’s Day, we extend our heart to you- the foundation for our People First philosophy and the reason our more than 3,000 employees come to work every day. We hope to see you in our community, and you can stay in touch with us on our website and social media.

Remember, electrons and molecules love everyone!

Love,

CPS Energy