SEVERE STORM POWER OUTAGE UPDATE

THIS INCLUDES STATUS AS OF JUNE 8, 2019 8:00 PM – IT WILL BE UPDATED WITH CURRENT NUMBERS THROUGHOUT THE RESTORATION PROCESS

CPS Energy has been working diligently around the clock to safely restore services to our customers. CPS Energy has all available employees on hand to work to restore power to impacted customers as quickly and safely as possible. We apologize for the delay and thank our community for their patience.

Please check our outage map and refresh for the latest information.

• As of 8 p.m. we are currently under 875 customers who still need power restored.
• We have worked 634 wire down orders.
• This is the hardest part of the restoration process because these are the more difficult customers to restore. 
• In many cases, our equipment and their properties have suffered significant infrastructure damage and it is going to take time to complete this work.
• As our crews are making repairs and they identify unique situations specific to customers and that is outside of our infrastructure work (such as specific electrician work) our customer engagement team will be notified of these situations and are available to suggest resources to our customers to have this work completed. While it is a customer’s choice to use their preferred contractor for necessary repairs, we are here to help them resolve each individual situation.  
• Our work continues, and we won’t rest until it is done. No customer will be left behind.
• The safety of our customers and our crews is vital during this time. 
• We encourage those still without power to make accommodations to find comfort.
  • The City of San Antonio has opened cooling centers at Community and Senior Centers.
  • The Alamo Convocation Center at 110 Tuleta will be open all night.
  • A list of cooling centers can be found here. 
• The safety of our customers and crews is paramount, and we are steadfastly practicing safety procedures to ensure power is restored without endangering our customers or our employees.
• We do not encourage the use of generators to temporarily provide power in homes. We will work with each customer that is running a generator to ensure their safety and comfort while we are making repairs.
  • For the customer, the use of a generator poses safety risks.
  • For our employees who are working in areas where customers are using generators, this causes an unintentional “trap” for our crews and could result in their injury.
    • Our crews isolate power at the pole to safely restore power for our customers.
    • Generator use causes power to flow from the home and when this happens, our crews could begin work not knowing the home is energized which has the potential to cause them injury.
    • If a customer has a generator running at their home, we ask them to be mindful of our crew presence and make our crews aware. Please make sure your generator is safely turned off prior to our work to restore power. 
• We want to remind our customers to stay away from any downed wires or downed equipment they see.
• Also, as you are driving and see our crews, please slow down and pass them safely.

About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas and electric company, providing safe, reliable, and competitively-priced service to 821,675 electric and 347,400 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $7 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong Community partner, we continuously focus on job creation, economic development and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.