Season change brings Customer Service hour changes

Starting today, CPS Energy Customer Service hours return to non-peak season hours. Customer Service Reps will be available to assist customers by phone from 8 a.m. to 7 p.m., Monday through Friday. Saturday hours of 8 a.m. until 5 p.m. will remain the same.

Service is available 24 hours a day, seven days a week for electric or gas emergencies, requests for new service, transfer of service, and move-outs. For electric and gas emergencies, customers can call (210) 353-HELP (4357). For all other service and bill inquiries, reps can be reached at (210) 353-2222.

Hours also will change for the four Customer Service Centers. Effective Monday, October 13, the centers will be open from 7:30 a.m. until 6 p.m., Monday through Friday. The centers are closed on weekends and holidays.

Extended peak season hours are expected to go back into effect next June.

CPS Energy is the nation’s largest municipally owned natural gas and electric company, providing service to 756,000 electric and 334,000 natural gas customers in the Greater San Antonio area. The company offers the lowest rates among the top 10 largest U.S. cities and second lowest among the top 20, while ranking number one in wind-energy capacity among municipally owned energy systems and number one in Texas for solar generation. For more information, visit

Christine Patmon

Christine is part of the Corporate Communications team at CPS Energy.

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