Power outages may be caused by electrical storms, high winds, broken tree limbs, vehicle accidents, wildlife and more. Or, an outage may be planned to do work that will improve service to customers. Whatever the reason, it’s always best to be prepared.
If you have a power outage, remain patient. Try to determine if just your home is affected or if your neighbors lost power, too.
Need to report an outage? Call (210) 353-HELP (353-4357), or toll-free (800) 870-1006 from rural areas. When prompted, provide your account number or service address and a phone number.
Check out our Outage Center to learn more about planned and unplanned outages. See the Outage Map below for near real-time data on outages.