Customer Outreach Resource Effort (C.O.R.E.) Program’s Work Highlighted
CPS Energy’s dedicated Customer Engagement team of Energy Advisors have been proactively reaching out to customers to remind them about helpful programs that are available. This assistance includes support from other community organizations that serve Greater San Antonio, as well as our programs that can help pay utility bills. Our newly created Customer Outreach Resource Effort (C.O.R.E.) program has been proactively calling customers since mid-June with this information.
WOAI-TV’s Emily Baucum recently featured our own Hector Ortiz, Jr! We are proud that Hector enthusiastically talked to Emily about C.O.R.E., since he and his Call Center teammates are always very eager to help our customers.
Watch this news feature to learn more about CPS Energy’s C.O.R.E. efforts and how we’re helping customers every day:
To date, the C.O.R.E team has called more than 24,000 customers to check on their wellbeing and offer a helping hand. We want to thank our team for their dedicated work! Members of C.O.R.E. include:
| Customer Service | Community Programs | Customer Value |
| Patricia Salinas | Priscilla Robledo | Sonia Garcia |
| Rosa Mata | Nancy Tabares | Polly Longserre |
| Alexander Fernandez | Jacob Perez | Heather Cooper |
| Andrea Rabago | Rita Jefferson | Bob Nelson |
| Alexandra Villarreal | Lisa Lopez | Joe Jones |
| Cynthia Gonzales | Sandy Maudet | Rob Olivares |
| Carla Kelberlau | Jessica Sustaita | Saira Muniz |
| Erik Romero | Willie Davis | Ramon Gonzales |
| Rachel Olivo | Rosemarie Aguillon | Nick Bennett |
| Hector Ortiz | Cristela Trevino | Clayton Kruse |
| Stephanie Gonzalez | Kirk Nuckols | John Barrow |
| Jennifer Espitia | Randy DeLeon | Ruby Riojas |
| Joy Harris | Dan Macias | Yvonne Haecker |
| Katherine Kilcrease | Oscar Medina | Brook Bedell |
| Leroy Valdez | Dolores Sandoval | Kara Hill |
| Melinda Garza | Jeanette Ruiz | |
| Nichole Aguilar | Paula Torres | |
| Michele Paz | Julia Martinez | |
| Gabriela Gallegos | ||
| Sulma Ramirez | ||
| Veronica Acosta | ||
| Christina Hernandez | ||
| Jacob Dandridge | ||
| Cynthia Reyes | ||
| Lorri Williams |
The great work of our entire team was also recently recognized by energy research leaders Zpryme, which named CPS Energy a Community Champion for our enhanced customer support, billing assistance, safety, and virtual public information programs and communication sessions during the COVID-19 pandemic. You can learn more about that recognition here.
We stand ready to help any customer in need. In addition to us making outbound calls, any customer who is experiencing financial hardship is encouraged to contact CPS Energy if they haven’t already done so. We can be reached at 210-353-2222 or by visiting www.cpsenergy.com/assistance. We’re here to help!
