Customer Outreach Resource Effort (C.O.R.E.) Program’s Work Highlighted

CPS Energy’s dedicated Customer Engagement team of Energy Advisors have been proactively reaching out to customers to remind them about helpful programs that are available. This assistance includes support from other community organizations that serve Greater San Antonio, as well as our programs that can help pay utility bills. Our newly created Customer Outreach Resource Effort (C.O.R.E.) program has been proactively calling customers since mid-June with this information.

WOAI-TV’s Emily Baucum recently featured our own Hector Ortiz, Jr! We are proud that Hector enthusiastically talked to Emily about C.O.R.E., since he and his Call Center teammates are always very eager to help our customers.

Watch this news feature to learn more about CPS Energy’s C.O.R.E. efforts and how we’re helping customers every day:

To date, the C.O.R.E team has called more than 24,000 customers to check on their wellbeing and offer a helping hand. We want to thank our team for their dedicated work! Members of C.O.R.E. include:

Customer ServiceCommunity ProgramsCustomer Value
Patricia SalinasPriscilla RobledoSonia Garcia
Rosa MataNancy TabaresPolly Longserre
Alexander FernandezJacob PerezHeather Cooper
Andrea RabagoRita JeffersonBob Nelson
Alexandra VillarrealLisa LopezJoe Jones
Cynthia GonzalesSandy MaudetRob Olivares
Carla KelberlauJessica SustaitaSaira Muniz
Erik RomeroWillie DavisRamon Gonzales
Rachel OlivoRosemarie AguillonNick Bennett
Hector OrtizCristela TrevinoClayton Kruse
Stephanie GonzalezKirk NuckolsJohn Barrow
Jennifer EspitiaRandy DeLeonRuby Riojas
Joy HarrisDan MaciasYvonne Haecker
Katherine KilcreaseOscar MedinaBrook Bedell
Leroy ValdezDolores SandovalKara Hill
Melinda GarzaJeanette Ruiz 
Nichole AguilarPaula Torres 
Michele PazJulia Martinez 
Gabriela Gallegos  
Sulma Ramirez  
Veronica Acosta  
Christina Hernandez  
Jacob Dandridge  
Cynthia Reyes  
Lorri Williams  

The great work of our entire team was also recently recognized by energy research leaders Zpryme, which named CPS Energy a Community Champion for our enhanced customer support, billing assistance, safety, and virtual public information programs and communication sessions during the COVID-19 pandemic. You can learn more about that recognition here.

We stand ready to help any customer in need. In addition to us making outbound calls, any customer who is experiencing financial hardship is encouraged to contact CPS Energy if they haven’t already done so. We can be reached at 210-353-2222 or by visiting We’re here to help!