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CPS ENERGY WORKING TO RESTORE CUSTOMERS AFFECTED BY LABOR DAY STORMS -Update as of Monday, September 6, 2021, 9:55 p.m.

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Customers experiencing extended outages are asked to enact their personal emergency plan,  if needed, to get to a location with power.

September 6, 2021 (SAN ANTONIO) – Severe thunderstorms swept through CPS Energy’s service today, leaving thousands without power. Crews are working to restore power to customers affected.  Currently, 78 outages are affecting 8,195 customers across Greater San Antonio.

CPS Energy crews will continue to restore power until all customers are restored. Per industry practice, CPS Energy’s restoration efforts focus on restoring service to circuits impacting the greatest number of affected customers. This process allows for restoring hundreds if not thousands of customers at a time. The next step is to concentrate efforts on the smaller outages that may affect fewer or individual customers.

There are a few large outages that should be restored soon. It will take until Tuesday morning to restore all the storm-related outages. Customers experiencing extended outages are asked to enact their personal emergency plan, if needed, to get to a location with power.

CPS Energy is offering the following tips:

  • Follow our Facebook and Twitter sites for status updates. If possible, seek local TV or radio station weather reports. 
  • Please stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines. Treat them as if they are live. Even in an outage, power lines may still have electricity running through them. 
  • Keep the refrigerator door closed as much as possible. Refrigerated food should be safe for up to 4 hours. 
  • Discard any perishable foods that have been above 40 °F for more than 2 hours. Visit the U.S. Food & Drug Administration website to learn how to keep food safe at fda.gov.
  • If your neighbors have power and you do not, check your breakers. 
    • Tripped breakers account for about 20% of our service calls
    • Customers are reminded to check their breakers if their neighborhood has power and they do not. For more information on power restoration, watch this video.

Additionally, per State law, drivers are reminded to please be safe and slow down around working crews to ensure everyone’s safety.

Customers are encouraged to use CPS Energy’s interactive Outage Map for near real-time outage information. A helpful tutorial video is located at the Outage Center.

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