San Antonio, Texas – (July 14, 2020) – CPS Energy continues to work to keep customers, employees and the community safe during the COVID-19 pandemic. As positive cases in the community rise, CPS Energy has also seen an increase in the number of reported positive COVID-19 employee cases.
As of today, July 14, 2020, the utility reports the number of positive cases among CPS Energy employees at 57. All contact tracing and notification of any coworkers and customers who were in contact with these individuals has been completed. As a precautionary measure, necessary deep cleaning of facilities where these employees were during the last 2 weeks has also been completed. The utility continues to support these employees as they are recovering at home. CPS Energy also tracks the number of employees being self-quarantined by the company as a precaution, and that number is 274. Out of an abundance of caution, these employees are asked to self- quarantine to keep our employees and customers safe. Personal information about these employees, including specific health data of the employees, will not be disclosed in accordance with applicable laws and regulations.
“CPS Energy remains committed to providing the community timely COVID-19 updates,” said Rudy Garza, Chief Customer Engagement Officer for CPS Energy. “We understand the essential service we provide our community and want to assure our customers that despite the increase in cases across our community, we remain focused on providing our customers the reliable service they have come to expect from their utility. We will continue to remain transparent and will get through this unprecedented time together.”
Facial coverings are required by customers at walk-in payment centers
In accordance with the City and County orders, the utility is requiring all employees, customers, contractors, and visitors to wear a face covering when they are unable to keep six feet of distance from others when they are in a CPS Energy facility or workplace, including customer payment centers. CPS Energy’s new COVID-19 Health & Safety Policy is posted in each facility and has been communicated with all employees and contractors. This policy has also been posted on the CPS Energy website. The utility asks customers who do not feel well or who have tested positive for COVID-19, to utilize the multiple, convenient ways customers can interact with the utility without visiting a walk-in center. To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289. Additionally, Energy Advisors are available at 210-353-2222 to speak with customers 24/7/365.
CPS Energy Advisors are ready to assist customers
CPS Energy continues to remind the community about resources available to them to help with payment assistance. Energy Advisors are currently proactively calling customers to ensure they are aware of these assistance programs and resources. In addition to the temporary suspension of disconnects, and the waiving of late fees on unpaid balances for customers who participate in a company-sponsored payment plan, CPS Energy has a variety of money-saving and general assistance programs available for customers. For more information on these programs, visit https://cpsenergy.com/assistance or call 210-353-2222 to speak to an Energy Advisor.
About CPS Energy
Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to 860,934 electric and 358,495 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.