CPS Energy’s offices, customer service centers and call center will be closed Monday, May 30 in observance of Memorial Day.
Natural gas or electric emergencies can be reported by calling 210-353-HELP (4357) or 1-800-870-1006 twenty-four hours a day, seven days a week.
Customers can conveniently access account information through Manage My Account at cpsenergy.com anytime, including holidays! By using Manage My Account, customers can:
make payment arrangements
set up a payment plan and other options
update contact info and mailing address
Payments can also be made through Western Union pay agent location such as HEB, Walgreens, La Fiesta, Speedy Cash/Money Box and Woodforest National Bank located in Walmart. All payments made at these locations are posted to a customer’s account in real-time.
Customer service centers will resume regular hours at 7:30 a.m. on Tuesday, May 31.