CPS Energy’s offices, customer service centers and call center will close at noon on Tuesday, November 3, 2020. The decision to close early provides employees an opportunity to stay safe and off the roads as the nation heads to the polls on Election Day. Employees have been encouraged to vote early and adhere to social distancing to slow the spread of COVID-19. Those who did not vote early and would still like to vote will also have this extra time to exercise that right.
CPS Energy crews stand ready to respond and will remain available for any outage restoration that is needed during this time. During this closure, customers can still report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Social media channels will be monitored for urgent issues. CPS Energy Customer Service Centers will resume their currently modified hours beginning at 10:30 a.m. on Wednesday, November 4.
Online services may be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can take care of the following services:
- start/stop/transfer service
- make payment arrangements
- set up a payment plan
- update contact info and mailing address and other options
CPS Energy is committed to providing safe and reliable electric and natural gas service for all customers. Customers experiencing financial hardship are encouraged to contact CPS Energy immediately to discuss payment plan options. During the COVID-19 pandemic, customers must be on one of our payment plans for late fees to be waived. CPS Energy offers a variety of assistance programs and payment options.