CPS Energy’s offices, customer service centers, and call center will be closed on both Thursday, November 28 and Friday, November 29 in observance of the Thanksgiving holiday. Any customer experiencing a natural gas or electric emergency can call 210-353-HELP (4357). Rural customers can call 1-800-870-1006.
The customer service centers, located at the following addresses, will resume their regular schedules at 7:30 a.m. on Monday, December 2.
7000 San Pedro
726 S.W. Military Drive
803 Castroville Road, Suite 406
CPS Energy customers are reminded that they can do business online at www.cpsenergy.com or through Manage My Account anytime, including holidays and weekends. Services available include: start/stop service, transfer service, update mailing address, make payment arrangements, set up a payment plan and other options.
During the holiday closure, customers also can receive general billing information by calling the automated phone system at 210-353-2222.
In addition, CPS Energy’s social media sites will be minimally monitored through the long holiday weekend.