|CPS Energy’s offices, customer service centers, and call center will be closed on both Thursday, November 28 and Friday, November 29 in observance of the Thanksgiving holiday. Any customer experiencing a natural gas or electric emergency can call 210-353-HELP (4357). Rural customers can call 1-800-870-1006.
The customer service centers, located at the following addresses, will resume their regular schedules at 7:30 a.m. on Monday, December 2.
CPS Energy customers are reminded that they can do business online at www.cpsenergy.com or through Manage My Account anytime, including holidays and weekends. Services available include: start/stop service, transfer service, update mailing address, make payment arrangements, set up a payment plan and other options.
During the holiday closure, customers also can receive general billing information by calling the automated phone system at 210-353-2222.
In addition, CPS Energy’s social media sites will be minimally monitored through the long holiday weekend.
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