July 1,2021 (SAN ANTONIO) – As part of its regular employee holiday schedule that recognizes the Fourth of July, CPS Energy’s offices, customer service centers and call center will be closed on Monday, July 5, 2021. During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. CPS Energy customer service centers will resume normal business hours of 7:45 a.m.- 5:00 p.m. on Tuesday, July 6.
Online services may be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can take care of the following services:
- start/stop/transfer service,
- make payment arrangements,
- set up a payment plan, and
- update contact info and mailing address, and other options.
Customers experiencing financial hardship are encouraged to contact CPS Energy immediately. Since June 2020, a special outreach team at CPS Energy has connected more than 80,000 customers to $28 million in bill assistance. Payment plan options are also available. During the COVID-19 pandemic, customers must be on one of our payment plans for late fees to be waived. CPS Energy offers a variety of assistance programs and payment options.
To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
CPS Energy’s Braunig and Calaveras lakes, along with the lakes’ associated parks, are now open to full capacity. With these areas being popular recreational sites, CPS Energy reminds customers to stay vigilant and focused on preserving our waterways by preventing zebra mussels from invading our local lakes. Boaters are asked to clean, drain and dry their boats to ensure the invasive species does not take over our lakes as they have in other communities. For more information, visit the CPS Energy Newsroom.