CPS Energy’s offices, customer service centers, and the call center will be closed on Memorial Day, Monday, May 31, 2021. Offices will reopen Tuesday, June 1, with customer payment centers resuming operations at 10:30 a.m.
During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Social media channels will be monitored for urgent issues.
Online services may be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can take care of the following services:
- start/stop/transfer service,
- make payment arrangements,
- set up a payment plan, and
- update contact info and mailing address, and other options.
CPS Energy is committed to providing safe and reliable electric and natural gas services for all customers. Customers experiencing financial hardship are encouraged to contact CPS Energy immediately to be connected with payment assistance resources available, including federal funds through the City of San Antonio and Bexar County. Over the past year, CPS Energy has connected customers to nearly $26 million in payment assistance. Payment plans are also an option. During the COVID-19 pandemic, customers must be on one of our payment plans for late fees to be waived. CPS Energy offers a variety of assistance programs and payment options.
To pay bills by phone, customers can call (877) 257-1172. To mail a payment, customers can include their bill and payment to CPS Energy, P.O. Box 2678, San Antonio, TX 78289.
CPS Energy’s Braunig and Calaveras lakes, along with nearby parks, will be open at fifty percent capacity during the holiday. With the lakes and parks being a popular recreational destination for long weekends, CPS Energy reminds customers to stay vigilant and focused on water safety, COVID-19 safety, and to prevent zebra mussels from invading our local lakes. Boaters are asked to clean, drain and dry their boats to ensure the invasive species does not take over our lakes as they have in other communities. For more information, visit the CPS Energy Newsroom.