News Releases


San Antonio, Texas – (May 22, 2020) – CPS Energy’s offices, customer service centers and call center will be closed on Memorial Day, Monday, May 25, 2020.  During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 anytime. Social media channels will be monitored for urgent issues.

Online services may be conveniently accessed through Manage My Account at anytime, including holidays. By using Manage My Account, customers can take care of the following services:

  • start/stop/transfer service
  • make payment arrangements
  • set up a payment plan
  • update contact info and mailing address and other options

CPS Energy is committed to providing safe and reliable electric and natural gas service for all customers.  Customers experiencing financial hardship are encouraged to contact CPS Energy immediately to discuss payment plan options. During the COVID-19 pandemic, customers must be on one of our payment plans for late fees to be waived.  CPS Energy offers a variety of assistance programs and payment options.

CPS Energy Customer Service Centers will resume their currently modified hours beginning at 10:30 a.m. on Tuesday, May 26.


About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas and electric company, providing safe, reliable, and competitively-priced service to 860,934 electric and 358,495 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.

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