San Antonio, TX (April 23, 2020) –CPS Energy’s offices, customer service centers and call center will be closed Friday, April 24, 2020. During this closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.
Online services may be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can take care of the following services:
- start/stop/transfer service
- make payment arrangements
- set up a payment plan
- self-service reconnection capabilities
- update contact info and mailing address and other options.
CPS Energy is committed to providing safe and reliable electric and natural gas service for all customers. Customers experiencing financial hardship are encouraged to contact CPS Energy immediately to discuss payment plan options. Customers must be on one of our payment plans for late fees to be waived. CPS Energy offers a variety of assistance programs and payment options for customers.
CPS Energy Customer Service Centers will resume their currently modified hours beginning at 10:30 a.m. Monday, April 27, 2020.