CPS Energy’s offices, customer service centers and call center will be closed on Monday, May 27 in observance of the Memorial Day holiday. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.
Online services can be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can avoid the typical post-holiday rush, and take care of the following services:
• start/stop/transfer service
• make payment arrangements
• set up a payment plan and other options
• self-service reconnection capabilities
• update contact info and mailing address.
Customers can also make a payment at any Western Union pay agent location such as H-E-B, Walgreens, La Fiesta, SpeedyCash/Money Box and Woodforest National Bank locations located in Walmart. All payments made at these locations are posted to a customer’s account in real-time.
CPS Energy Customer Service Centers will resume their regular hours at 7:45 a.m. on Tuesday, May 28.
ABOUT CPS ENERGY Established in 1860, CPS Energy is the nation’s largest public power, natural gas and electric company, providing safe, reliable, and competitively-priced service to 840,750 electric and 352,585 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $7 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.