CPS ENERGY OFFICES CLOSED FOR LABOR DAY

In observance of the Labor Day holiday, CPS Energy’s offices, customer service centers and call center will be closed on Monday, September 2. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006, 24/7. 

Social media channels will be monitored for urgent issues.

Online services may be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can avoid the typical post-holiday rush, and take care of the following services:

  • Start/stop/transfer service
  • Make payment arrangements
  • Set up a payment plan and other options
  • Self-service reconnection capabilities
  • Update contact information and mailing address
  • Customers can also make a payment at any Western Union pay agent location such as H-E-B, Walgreens, La Fiesta, SpeedyCash/Money Box and Woodforest National Bank locations located in Walmart. All payments made at these locations are posted to a customer’s account in real-time.

CPS Energy Customer Service Centers will resume their regular hours at 7:45 a.m. on Tuesday, September 3.

John Moreno

John is part of the Corporate Communications team at CPS Energy.

John Moreno

4 thoughts on “CPS ENERGY OFFICES CLOSED FOR LABOR DAY

  • Avatar
    August 30, 2019 at 10:40 am
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    Does CPS install the new thermostat? If not who does? Cost of installation? Thanks

    Reply
    • Leigh Darilek
      September 4, 2019 at 12:48 pm
      Permalink

      We do not install the thermostat, but they do have instructions for personal installation, or you can always contact an electrician if needed.

      Reply
  • Avatar
    September 1, 2019 at 5:42 pm
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    It is almost impossible to figure out how to make a payment!!! Why is it sooo much harder than making any other payment for anything else online? Please make improvements

    Reply

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