CPS Energy’s offices, customer service centers and call center will be closed on Monday, December 25, Thursday, December 28, Friday, December 29 and Monday, January 1 in observance of the Christmas and New Year Holidays.
Natural gas or electric emergencies can be reported by calling 210-353-HELP (4357) or 1-800-870-1006 twenty-four hours a day, seven days a week.
- start/stop/transfer service
- make payment arrangements
- set up a payment plan and other options
- update contact info and mailing address
Payments can also be made at these locations: HEB, Walgreens, La Fiesta, Speedy Cash/Money Box and Woodforest National Bank located in Walmart. All payments made at these locations are posted to a customer’s account immediately.
Customer service centers will resume regular hours at 7:45 a.m. on Tuesday, January 2
CPS Energy is celebrating its 75th year of City of San Antonio ownership. Established in 1860, we are the nation’s largest municipally owned natural gas and electric company, providing safe and affordable service to 804,000 electric and 343,000 natural gas customers in Greater San Antonio. With our AA+ credit rating, one of the best in the industry, we offer best in class reliability and some of the lowest rates among the top 10 largest U.S. cities. We recognize our role as a community partner and are continuously focused on job creation, economic development and educational investment. Powered by our people, our investment in the community is demonstrated through our employees’ generosity in giving $1.1 million to United Way. We are also committed to investing in clean energy. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation. For more information, visit newsroom.cpsenergy.com.