News Releases

CPS Energy offices, call center and customer service centers closed for winter holidays

CPS Energy’s offices, customer service centers and call center will be closed Saturday, Dec. 24 – Monday, Dec. 26, and Friday, Dec. 30 – Monday, Jan. 2 in observance of the holidays. Natural gas or electric emergencies can be reported by calling 210-353-HELP (4357) or 1-800-870-1006 twenty-four hours a day, seven days a week.

Customers can conveniently access account information through Manage My Account at anytime, including holidays. By using Manage My Account, customers can:

  • start/stop/transfer service
  • make payment arrangements
  • set up a payment plan and other options
  • update contact info and mailing address

Payments can also be made at these locations: HEB, Walgreens, La Fiesta, Speedy Cash/Money Box and Woodforest National Bank located in Walmart. All payments made at these locations are posted to a customer’s account immediately

Customer service centers will resume regular hours at 7:45 a.m. and call center at 7:00 a.m. on Tuesday, December 27 and Tuesday, January 3.


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