CPS Energy’s offices, customer service centers and call center will be closed Monday, May 28 in observance of Memorial Day. Social media channels will be monitored for urgent issues.
Natural gas or electric emergencies can be reported by calling 210-353-HELP (4357) or 1-800-870-1006 twenty-four hours a day, seven days a week.
Customers can conveniently access account information through Manage My Account at cpsenergy.com anytime, including holidays.
By using Manage My Account, customers can:
- start/stop/transfer service
- make payment arrangements
- set up a payment plan and other options
- update contact info and mailing address.
Payments can also be made at these locations: HEB, Walgreens, La Fiesta, Speedy Cash/Money Box and Woodforest National Bank located in Walmart.
All payments made at these locations are posted to a customer’s account immediately. Customer service centers will resume regular hours at 7:45 a.m. on Tuesday, May 29.