CPS Energy’s offices, customer service centers and call center will be closed Wednesday, July 4 in observance of the Independence Day holiday. Social media channels will be monitored for urgent issues.
Natural gas or electric emergencies can be reported by calling 210-353-HELP (4357) or 1-800-870-1006 twenty-four hours a day, seven days a week.
Customers can conveniently access account information through Manage My Account at cpsenergy.com anytime, including holidays.
By using Manage My Account, customers can:
- start/stop/transfer service
- make payment arrangements
- set up a payment plan and other options
- update contact info and mailing address.
Payments can also be made at these locations: H-E-B, Walgreens, La Fiesta, Speedy Cash/Money Box and Woodforest National Bank located in Walmart locations.
All payments made at these locations are posted to a customer’s account immediately. Customer service centers will resume regular hours at 7:45 a.m. on Thursday, July 5.