CPS Energy’s offices, customer service centers and call center will be closed December 24-25 and December 31-January 1 in observance of the Christmas and New Year’s holidays. Social media channels (Facebook/Twitter) will be monitored for urgent issues.
During the closure, customers should report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 at any time of the day or night.
Online services can be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays, nights and weekends. By using Manage My Account, customers can avoid the typical post-holiday rush, and take care of the following services:
• start/stop/transfer service
• make payment arrangements
• set up a payment plan and other options
• update contact info and mailing address
Customers who are not using online services can make a payment at any Western Union pay agent location such as HEB, Walgreens, La Fiesta, and Woodforest National Bank located in Walmart. All payments made at these locations are posted to a customer’s account in real-time.
CPS Energy customer service centers will resume their regular schedules at 7:30 a.m. on the following Mondays, December 28 and January 4.
CPS Energy is the nation’s largest municipally owned natural gas and electric company, providing service to 772,000 electric and 337,000 natural gas customers in the Greater San Antonio area. With our AA+ credit rating, one of the best in the industry, we offer best in class reliability and one of the lowest rates among the top 10 largest U.S. cities. We recognize our role as a community partner and are continuously focused on job creation, economic development and educational investment. Powered by our people, our investment in the community is demonstrated through our employees’ generosity in giving $1.1 million to United Way. We are also committed to investing in clean energy, ranking number one in Texas for solar generation and among the top wind energy buyers in the nation. For more information, visit newsroom.cpsenergy.com.