CPS Energy’s offices, customer service centers and call center will be closed on Thursday, Nov. 22 and Friday, Nov. 23 in observance of the Thanksgiving holiday. During the closure, customers can report natural gas or electric emergencies by calling 210-353-HELP (4357) or 1-800-870-1006 24/7. Social media channels will be monitored for urgent issues.
Online services may be conveniently accessed through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can avoid the typical post-holiday rush, and take care of the following services:
- start/stop/transfer service
- make payment arrangements
- set up a payment plan and other options
- update contact info and mailing address
Customers who are not yet using online services can make a payment at any Western Union pay agent location such as HEB, Walgreens, La Fiesta, SpeedyCash/Money Box and Woodforest National Bank located in Walmart. All payments made at these locations are posted to a customer’s account in real-time.
CPS Energy Customer Service Centers will resume their regular hours at 7:30 a.m. on Monday, November 26.