CPS Energy is implementing a moratorium on disconnects earlier than usual, acknowledging that some customers are challenged with paying bills during the holiday season.
As of today, CPS Energy will not disconnect any customers who have overdue bills as Greater San Antonio prepares to celebrate the Christmas and New Year holidays. Disconnect notices will continue to be distributed but delinquent customers will have a grace period to pay their bills. Disconnects will resume on Monday, January 6, 2014.
CPS Energy also is extending hours at its four customers service centers and providing specialists who can assist customers with a variety of energy efficiency options and pay plans. The goal is to provide enhanced service to customers who are repeatedly at risk of disconnection.
Current hours are 7:30 a.m. to 5 p.m. Effective today, the centers will be open two additional hours from 7:30 a.m. to 7 p.m. Customers who receive disconnect notices should go to one of the following locations for assistance:
- Northside – 7000 San Pedro
- Eastside – 4525 Rigsby, Suite 112
- Westside – 660 S.W. Military Drive, Suite X
- Southside – 803 Castroville Road, Suite 406
CPS Energy’s offices, customer service centers, and call center will be closed for the holidays on December 24, 25, 30 and January 1. Customers experiencing a natural gas or electric emergency can call 210-353-HELP (4357). Rural customers can call 1-800-870-1006.
CPS Energy customers are reminded of the 24-hour availability and convenience of doing business online through Manage My Account anytime, including holidays and weekends. Services available include: start/stop service, transfer service, update mailing address, make payment arrangements, set up a payment plan and other options.
For more information, visit cpsenergy.com.