CPS ENERGY HAS YOUR BACK SHOULD INCOMING STORM RESULT IN POWER OUTAGES

(San Antonio, TX) April 3, 2020 – According to the National Weather Service, there is a slight risk for severe thunderstorms over most of South Central Texas for Friday and through next week. There is also a chance for locally heavy rain that could lead to flash flooding. Forecasts predict severe weather to impact the San Antonio region through the weekend.  CPS Energy is actively monitoring weather conditions to ensure adequate staffing is available should the storm result in power outages to their customers.  

“We are here for our customers should their power go out for any reason,” said Darrell Clifton, Vice President Distribution Construction & Maintenance Services at CPS Energy. “Should customers experience a weather-related outage, we will work around the clock to ensure all impacted customers get their power back on. CPS Energy is considered an essential entity to the community and we’re exempt from the Stay Home, Work Safe order. Our crews continue to work as safely as possible to ensure power flows to our community.”

CPS Energy is encouraging customers to familiarize themselves with their interactive Outage Map by viewing an outage map tutorial video located at the Outage Center. The new map refreshes every 5 minutes to provide users with an improved experience about outage information.  

Additional features of the map include:

Watch this video to learn how CPS Energy’s Energy Management Center prepares for power outages.

CPS Energy is asking customers to be prepared for these types of severe thunderstorms by following these tips:

  • Report your outage online with your smartphone or tablet or by calling (210) 353-HELP (4357). 
  • Be prepared. Keep all mobile devices, flashlights, batteries and other important items available for an unexpected power outage. 
  • Stay informed. Check out the outage map and refresh for current outage updates. Also, follow our Facebook and Twitter sites for status updates. If possible, seek local TV or radio station weather reports. 
  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines. Even in an outage, power lines can carry an electric current strong enough to cause injury.  
  • In the event of a power outage keep the refrigerator door closed as much as possible. Refrigerated food should be safe for up to 4 hours.
  • Discard any perishable foods that have been above 40°F for more than 2 hours. Visit the U.S. Food & Drug Administration website to learn how to keep food safe at fda.gov.
  • If your neighbors have power and you do not, check your breakers. 
    • Tripped breakers account for about 20% of service calls.

The utility reminds drivers about a new law that went into effect on September 1, 2019. The law requires motorist to Move Over or Slow Down for stopped utility vehicles on the side of the road. Please help keep our crews safe.

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