SAN ANTONIO – (September 3, 2020) – CPS Energy now gives customers more power with new outage and billing alert notifications. Customers can now sign up to receive alerts to inform them of important billing, payment, and outage information. Alerts will notify customers when an outage has occurred or been reported, along with providing outage updates, and will notify customers when their power has been restored. Outage alerts are for both planned and unplanned outages, and customers can choose to receive alerts via email, text, or voice.
Customers can now receive new bill alerts via email and payment reminder alerts via email or text to their mobile phone.
By signing in to ManageMyAccount at cpsenergy.com, CPS Energy customers can set their alert notification preferences, view their balance, monitor energy use, and other account details. Customers can add a new contact, update or delete an existing contact, sign up for and unsubscribe to alerts. Customers can receive alerts in both English and Spanish.
“Alerts are a great tool to help customers stay better informed and connected to their hometown utility. We are excited to offer customers more options on how they want to receive helpful billing and detailed outage information,” said Rudy Garza, Chief Customer Engagement Officer for CPS Energy. “Each customer is unique, and their preferences and needs are distinct and important to us. These alert notifications help eliminate the surprise of an unexpected bill amount at the end of the month or the feeling of being in the dark when it comes to outage information.”
Coupled with the newly launched outage map located at the utility’s Outage Center, customers can receive the most up-to-date information about their power outage at their home or business.
“We know power outages are an inconvenience and disrupt the lives of our customers,” said Garza. “Customers don’t like them, and neither do we, but the more information we can provide to our customers about their outage, such as the cause and when they can expect service to be restored, the better it helps them plan.”
The outage map, which is updated every five minutes, provides information on outage locations, the number of customers affected and estimated time of restoration. Customers can also report an outage through the Outage Center.