UPDATE at 2:40 p.m. there were 367 outages affecting 1,625 customers.
All available CPS Energy crews are at work around the service territory restoring power after severe storms pounded the region overnight.
Downed power lines were reported at almost 40 locations across the city, and crews have either repaired or are in the process of repairing each one. If you see a downed power line, assume it is live. Stay away from it and report it immediately to 353-4357.
As of 10:30 a.m., roughly 600 outages were affecting just over 9,000 customers. Most of those are affecting fewer than 50 customers per location. Crews will be able to restore power to the majority of customers by the end of the day, but in some places, power may not be restored until Wednesday.
Over the course of the storm, more than 187,000 customers were affected in every part of CPS Energy’s service territory, which includes Bexar and portions of several surrounding counties. Of those affected, 90 percent were out for 5 minutes or less.
Last night’s storm included a great deal of lightning, which appears to have blown out many transformers around the service territory. Repair is time-consuming; crews must test each transformer and replace those damaged as a result of lightning.
CPS Energy crews work to repair the largest outages first; line crews are out on all reported large outages and those should be complete by midday. Calls to report outages are being given priority at this time, so customers are advised to do business online through Manage My Account. If a customer must speak to a customer service representative, please be patient as call volume is high today.
What Should You Do During a Power Outage?
Unplug appliances/electronics Unplugging electrical equipment such as the stereo, TV and computer equipment will help protect them from power surges during power restoration.
Turn off breakers Flipping electrical breakers to larger items such as water heaters, air condition/heating units, will reduce the risk of overloading the electrical grid as power is restored, delaying power restoration efforts.
Stay away from downed power lines Avoid any fallen power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines. Even in an outage, power lines may still have an electrical current running through them.
Be cautious when using candles If you must use candles, put them on a solid and stable, non-combustible surface. Keep them out of the reach of children and pets to reduce the risk of fire. NEVER leave a candle burning when leaving a room or going to bed.
Do NOT enter a flooded home or building – RISK OF ELECTROCUTION If your home or business is flooded, never enter standing water unless you’re absolutely sure the main power has been shut off.
Do NOT attempt to assist emergency and utility crews