Contact Us

For media interviews or media inquiries:

Call (210) 353-2344; an on-call rep is available 24/7/365

For blog questions, comments or suggestions:

Newsroom Administrator

To learn more about CPS Energy or to pay your bill:

For questions about your bill or service:

by email:

by phone:

  • Service problems or electric/gas emergencies: (210) 353-HELP (4357), 24/7
  • Billing or service issues: (210) 353-2222, M-F, 8 a.m.- 7 p.m. and Sat 8 a.m. – 5 p.m. (new, extended hours effective Oct. 14, 2013)
  • Toll-free: (800) 870-1006
  • Hearing-impaired customers: (210) 353-2224
  • Human Resources and employment verification: (210) 353-4636
  • Looking for a specific CPS Energy employee: (210) 353-2000

For Speaker’s Team, energy efficiency or STEM presentations (middle and high schools ONLY):

Call (210) 353-TALK (8255) or email

3 thoughts on “Contact Us

  • Avatar
    July 19, 2019 at 12:24 pm

    I am looking for the correct department to speak to. I am the Executive Administrator of Hope Center Church in San Antonio. About eight years ago we granted CPS right-of-way to the driveway from the 1604 feeder road that leads up to the church. Since then there has been a change on the driveway with one new business and a second one about to build that will access to that driveway.
    I am looking to see if CPS would have a copy of that document. We have re-plated our property and also rezoned a portion of the driveway that was zoned residential to now being commercial. My concerns are the maintenance of that driveway, which we own, and who’s responsible for the maintenance.
    Please have the right person get in touch with so that I can make sure we are doing the right things. Thank you.

  • Avatar
    July 19, 2019 at 3:00 pm

    I’d like to send a great big THANK YOU to Greg Ross and Randell (sorry I didn’t get your last name) who stopped to lend a hand and pushed my car backwards to the side of the road. My car broke down at the intersection of Rittiman and Castel Cross. It was hot outside, busy intersection, and nobody else stopped to assist. I appreciate the fact that they did take the time to help me out. It made a big positive difference in an otherwise frustrating moment.
    Thank you again,
    Cheryl Rindeikis

    • Leigh Darilek
      July 19, 2019 at 4:11 pm

      Thank you so much for your message. I will be sure to pass this along! I’m so glad we were able to help you out! – Leigh


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