CPS Energy’s offices, customer service centers and call center will be closed Dec. 24-25 and Dec. 31-Jan. 1 in observance of the Christmas and New Year holidays.
The closures will not affect customers’ ability to report natural gas or electric emergencies. Emergencies should be reported by calling 210-353-HELP (4357) or 1-800-870-1006 at any time of the day or night.
Services can be conveniently accessed online through Manage My Account at cpsenergy.com anytime, including holidays, nights and weekends. Using Manage My Account, customers can avoid any post-holiday wait to take care of the following services:
- start/stop service
- transfer service
- update contact info and mailing address
- make payment arrangements
- set up a payment plan and other options
General billing information is available by calling the automated phone system at 210-353-2222. CPS Energy’s social media sites will be minimally monitored through the holidays.
Customer service centers, located at the following addresses, will resume their regular schedules at 7:30 a.m. on Fri., Dec. 26, the day after Christmas and 7:30 a.m. on Fri., Jan. 2, the day after the New Year holiday.
- 4525 Rigsby – Dellcrest Shopping Center, Ste. 112
- 660 S.W. Military – Shopper’s City Mall, Ste. X
- 803 Castroville – Las Palmas Shopping Center, Ste. 406
- 7000 San Pedro Ave.
Customer service representatives are available on Saturdays from 8 a.m. to 5 p.m. by calling 210-353-2222.
CPS Energy is the nation’s largest municipally owned natural gas and electric company, providing service to 756,000 electric and 334,000 natural gas customers in the Greater San Antonio area. The company offers the lowest rates among the top 10 largest U.S. cities and second lowest among the top 20, while ranking number one in wind-energy capacity among municipally owned energy systems and number one in Texas for solar generation. For more information, visit newsroom.cpsenergy.com.