CPS Energy’s offices, customer service centers and call center will be closed on Thursday, Nov. 24 and Friday, Nov. 25 in observance of the Thanksgiving holiday. Natural gas or electric emergencies can be reported by calling 210-353-HELP (4357) or 1-800-870-1006 twenty-four hours a day, seven days a week.
Customers can conveniently access account information through Manage My Account at cpsenergy.com anytime, including holidays. By using Manage My Account, customers can:
make payment arrangements
set up a payment plan and other options
update contact info and mailing address
Payments can also be made at these locations: HEB, Walgreens, La Fiesta, Speedy Cash/Money Box and Woodforest National Bank located in Walmart. All payments made at these locations are posted to a customer’s account immediately.
Customer service centers will resume regular hours at 7:45 a.m. on Monday, November 28.